Who do I Contact if I Don't Understand a Quote?

Making sure that you understand everything written in your insurance policy is critical. Not only should you spend some time reading over the fine print but you also may wish to contact someone to go over the details and to ensure that you understand everything about your quote. If you were unsure about an issue with your home improvement quotes you would certainly contact your hired paint contractor to resolve theses issues immediately, the same steps should be practiced when dealing with your insurance policy. Fortunately there are a number of different ways to do this and to make it much easier to feel confident about your insurance policy before you buy.

If you do not understand a quote you can go directly to the source. Try the company's website to see if they offer a FAQ page. Or, read the fine print to see if you get the answer there. If you are ever unsure, you can also contact a local representative and ask them directly about the quote in question.

FAQ and Website Help

The FAQ page is a great place to start when you are confused about a quote or a specific part of your policy. Most FAQ pages will go over the specific terms and conditions such as the deductible, the policy limits and what is actually covered. However, it never hurts to check it out and get verbal confirmation about the quote. That way you can be sure that your policy is what you believe it to be.

Many insurance agents will offer 24 hour assistance. Furthermore, many will even include a 24 live chat so you can simply type in your question and have a representative answer you back. This is a fast way to get the answer that you are looking for.

Of course, in many instances, when you do not understand a quote you will want verbal communication to further understand this. This is why most insurance companies will offer a toll free telephone number where you can speak to a representative about your online quote. You may even prefer to finish the final touches and pay for the insurance through the telephone rather than online. Or, you may find that you are not happy with their customer service and choose a different company altogether.

24 Hour Insurance Helpline

One of the best things about contacting a company before you accept their quote and choose to insure with them is that you get a better idea of who you are working with. You will be able to speak to someone directly and can see how knowledgeable and how friendly they are. This will give you a better indication of how the company works and how the claims process may be down the road.

If you do not understand something about your quote, do not leave it. Take the time to contact someone, either through the phone or through the internet. You can also send a message through email to the company and should have a response back no later than 48 hours. Of course, when you are comparing quotes, time is of the essence and you most likely want an answer right away. Take advantage of the 24/7 services that most providers offer by contacting them whenever you need.

In larger companies there may be a number of different departments listed on the website with different numbers for sales, marketing, claims, etc. Look for the phone number about policies or sales when looking for who to contact if you don't understand a quote as this is where your question will fit in. Even if you get the number wrong, a respectful company should transfer to the right department with no hassle at all.

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